CURRENT POSITION:
Director, DesignOps and Enterprise Design Standards
INDUSTRY EXPERTISE:
Medicare and Medicaid Insurance
CMS Compliance
Digital Health Equity
Outcome-Oriented Design
Navigating Regulated Industries
Digital Transformation
Current Position:
Director, DesignOps and Enterprise Design Standards — Humana, Inc.
Previous Position:
Director, Product Design — Humana, Inc.
Education
Rhode Island School of Design
BFA, Illustration
Professional Summary
I'm a DesignOps leader with a deep foundation in user experience, creative direction, and product design. My passion lies in transforming design organizations—especially within highly regulated industries—by driving operational excellence and building systems that scale. I’ve led the creation of robust design systems, streamlined cross-functional workflows, and helped elevate design maturity to deliver experiences that are not only human-centered but genuinely meaningful.
My expertise spans design operations, product design, and design systems—with a strong focus on experience strategy, digital accessibility, and design management. I thrive on empowering designers, simplifying governance, and aligning teams across disciplines to craft customer-centric digital strategies that work within complex ecosystems.
Along the way, I’ve honed skills in interaction and visual design, and I’ve built and led creative teams and vendor partnerships from concept to launch. Whether I’m guiding a team through ambiguity or optimizing the nuts and bolts of design delivery, I bring clarity, momentum, and a relentless focus on impact.
Core Competencies
DesignOps Strategy and Leadership
Practice Enablement and Design Maturity
Scalable Platforms and Design Systems
Digital Accessibility
Design Tooling and Management
Staffing and Resource Planning
Vendor and Stakeholder Management
Agile and SAFe Methodologies
Team Coordination
Team Health and Engagement
Budgeting and Forecasting
Cross-Functional Collaboration
KPIs and Performance Reporting
Process and Workflow Optimization
Human-Centered Design
Product Design + UX
Visual Language
Interests
Conservation/nature photography, physics, astronomy, science and technology.
Contact
Email: ckmarchand@gmail.com
LinkedIn profile