Product Design Leader
Enterprise Transformation Consumer Experiences

Design Operations, Product Design, Experience Design and Enterprise Design Systems

Professional Summary 
I’m a Design Operations and Product Design leader with 15+ years of experience building the people, systems, and operating models that help design organizations scale. I’ve led multidisciplinary teams, modernized design operations, and strengthened collaboration across Product, Engineering, Research, Content Design, and Design Systems.

Throughout my career, I’ve focused on creating healthy, high‑performing design cultures where strong craft, operational excellence, and customer‑centered thinking work together. I’ve guided organizational transformation, scaled enterprise design systems, advanced accessibility practices, and built frameworks that improve quality, consistency, and delivery across complex digital ecosystems.

At my core, I’m a systems‑oriented, empathetic leader who believes great design organizations don’t happen by accident—they’re intentionally designed. I focus on aligning people, process, and practice so design can operate as a strategic business capability and teams can deliver exceptional experiences with real impact.

Core Competencies 

Design Leadership & Organizational Strategies
Design Operations
Product Design & UX Leadership
Experience Visioning & Strategy
Organizational Transformation
Practice Enablement and Design Maturity
Cross-Functional Collaboration
Team Leadership & Mentorship
Staffing & Resource Planning
Team Coordination
Team Health & Engagement
Career Paths & Leveling

Operational Excellence & Governance
Design Tooling & Management
Workflow & Process Optimization
AI-Enabled Workflows
Governance Models
Resource & Capacity Planning
Budgeting & Forecasting
Design Quality Management
Vendor Partnerships
Agile & SAFe Methodologies
KPI & Performance Reporting

Systems, Platforms & Experience Architecture
Scalable Platforms and Design Systems
Interaction Design
Prototyping
Information Architecture
Service & Journey Mapping
Visual Language

Research & Consumer Insights
User Research Integration
Data-Informed Design
Usability Evaluation
Accessibility & Inclusive Design

Education 
Rhode Island School of Design
BFA, Illustration

Interests
Wildlife conservation, nature photography, physics, astronomy, science and technology.

Visual Design Portfolios
If you are interested in some examples of past visual design projects at Coroflot and Behance.

Contact
Email: ckmarchand@gmail.com
LinkedIn profile